Privacy Policy

1. Who We Are

ClayHouseOffice is a brand-to-apparel studio based in South Africa. When we refer to "we", "us", or "our" in this policy, we mean ClayHouseOffice and any entity operating this website.

2. Information We Collect

• Account information: name, email address, and password (stored as a secure hash) when you register.
• Order information: billing details, shipping address, and items purchased.
• Enquiry information: name, email, and message content when you contact us via the website.
• Usage data: pages visited, device type, and browser information collected automatically via server logs.

3. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations and updates by email.
• To respond to enquiries and support requests.
• To improve our website and services.
• To comply with legal obligations under South African law, including the Protection of Personal Information Act (POPIA).

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment processors (e.g. Yoco) solely to complete transactions.
• Email service providers to send transactional emails.
• Law enforcement or regulatory bodies where required by law.

5. Data Storage & Security

Your data is stored on servers located in South Africa or regions with adequate data protection laws. We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and hashed password storage. While we take reasonable precautions, no internet transmission is completely secure.

6. Cookies

We use session cookies necessary for authentication and cart functionality. We do not use third-party tracking or advertising cookies. You may disable cookies in your browser settings, though some features of the site may not function correctly.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

8. Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for five years for tax and accounting purposes.

9. Links to Third-Party Sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact

If you have any questions about this policy or wish to exercise your rights, please contact us at info@clayhouseoffice.com or via the Contact page on our website.